Auto body repair is synonymous with First Class Collision and has been family-owned and operated since 1999. It specializes in auto body repair and offers an extensive list of services, including, but not limited to, auto restoration, rim repair, paintless dent removal, frame straightening, collision repair, 24-hour towing, auto restoration, and car rental.
Beyond these core offerings, customers can also take advantage of:
- Free Estimates – Know what to expect before any work begins.
- Insurance Company Assistance – Navigating claims with ease.
- Lifetime Warranty – Confidence that repairs are built to last.
- Towing Services – Reliable help when you need it most.
- Automotive Glass Replacement – From small chips to complete windshield replacements.
- Motorcycle Repair – Expert care for two-wheeled vehicles.
- Detailing – Bring back that showroom shine.
Whether it’s a minor door ding or a major collision, First Class Collision’s experienced team combines advanced techniques with quality craftsmanship to get you back on the road safely.
If you don’t see what you need, please don’t hesitate to ask us. You can follow us on Facebook.
Languages Spoken
Our friendly staff is happy to assist you in both English and French. If you prefer to communicate in French or have specific language needs, just let us know—we’re here to make your experience as smooth and comfortable as possible.
Auto Body Repair
Choosing a reputable shop is crucial for restoring your vehicle’s aesthetic appeal and ensuring its safety and performance on the road. A professional repair facility employs skilled technicians who are well-versed in advanced techniques and utilize high-quality materials. This means they can effectively address a range of issues, from minor dents to significant collision damage. By selecting an establishment with a solid reputation, you gain access to comprehensive services that often include thorough inspections, precise paint matching, and meticulous frame alignment—all vital to maintaining your car’s structural integrity. Furthermore, reputable shops typically stand behind their work with warranties or guarantees that provide peace of mind, reflecting their commitment to customer satisfaction and craftsmanship. In contrast, opting for subpar repair services may result in inadequate fixes that compromise safety features and resale value over time. Therefore, investing in quality auto body repair is not merely about aesthetics—it’s about safeguarding your investment and enhancing your vehicle’s longevity.
The Impact of Real Customer Reviews
For many car owners, honest feedback from fellow customers plays a pivotal role when choosing where to bring their vehicle for repairs. Authentic, firsthand accounts offer valuable insight into what you can expect—from the overall quality of workmanship to the level of customer care and reliability of the repair timeline.
Reading genuine reviews takes some of the guesswork out of the process. You’re able to gauge how an auto body shop measures up in areas like thoroughness, transparency, and satisfaction by seeing what others have experienced before you. Stories from real people—like that BMW owner who describes picking up their spotless, good-as-new car ahead of schedule—carry more weight than any standard marketing brochure.
Many drivers find reassurance hearing about staff who go above and beyond, the convenience of ongoing updates, and the peace of mind that comes from predictable, honest service. These reviews help set realistic expectations, making it easier to compare shops and choose a team you can trust with your vehicle.
Ultimately, positive feedback from satisfied customers not only builds the reputation of a shop but also provides confidence and clarity for anyone navigating the sometimes-stressful world of collision repair.
What Do Customers Say About the Quality of Repairs?
Customer feedback consistently highlights the remarkable workmanship and attention to detail that define our repairs. Time and again, clients mention that their vehicles return not only restored but often looking better than before—frequently noting that they “look brand new.” Beyond the high-quality results, people appreciate the prompt service, with repairs completed regularly ahead of schedule.
The customer experience goes beyond the repairs themselves. From the warm reception at the front desk to clear communication and timely updates throughout the repair process, our team’s professionalism stands out. Many drivers are pleasantly surprised by the exent of cleanlinees of their cars upon pickup—a small touch that leaves a big impression.
Above all, customers repeatedly share that they would confidently recommend our shop to friends and family, underscoring the trust and satisfaction we strive to deliver with every service appointment.
What Should You Know About Insurance Company Inspections Before Repairs?
When navigating the repair process after an accident, it’s common for insurance providers—such as State Farm, GEICO, or Progressive, —to require a vehicle inspection before any work begins. This inspection helps them accurately assess the damage and authorize necessary repairs.
You generally have two convenient options:
- Visit the insurer’s claims center for their assessment
- Or, simply drop your vehicle off at our shop and request that the insurance adjuster inspects it here instead
Opting for the shop-based inspection can often streamline communication between the repair team and your insurance representative, ensuring nothing is missed and your claim moves forward without unnecessary delays. If you have questions about coordinating inspections or want guidance through each step, our staff is always happy to liaise with your insurance company on your behalf.
How to Find the Best Auto Body Shop Near You
When your vehicle needs repairs, finding a trustworthy auto body shop nearby can make all the difference in both results and peace of mind. Here’s what to look for as you begin your search:
- Check Reputation: Start by reading reviews on platforms like Google, Yelp, and even asking friends, neighbors, or local car clubs for their recommendations. Consistent positive feedback and word-of-mouth referrals are strong indicators of reliable service.
- Assess Certifications: Look for shops certified by respected industry organizations such as I-CAR or ASE. These credentials signal a commitment to up-to-date training, proper safety protocols, and high standards of workmanship.
- Evaluate Transparency: Top shops will happily provide detailed, written estimates before starting any work, explaining every step in plain language. They’ll work with your insurance provider and answer your questions—no surprise charges or evasive answers.
- Visit in Person: Stop by the shop to gauge cleanliness, organization, and professionalism. Don’t be shy about asking for a tour or inquiring about previous projects. A reputable shop will be proud to share examples of their craftsmanship.
- Ask About Warranties: Quality repair businesses stand by their work, offering warranties or satisfaction guarantees to back up their promises.
Taking the time to vet a shop with these criteria increases your chances of receiving safe, lasting repairs—and a smooth, stress-free experience from start to finish.
What Customers Are Saying About First Class Collision
Customer testimonials consistently highlight the outstanding experience First Class Collision delivers, from the initial drop-off to the final pickup. Drivers routinely praise not only the quality of the repairs but also the thoughtful, seamless process that keeps them informed every step of the way. Multiple reviews mention staff members going above and beyond—whether it’s a warm front-desk welcome, clear communication about timelines, or accommodating unique scheduling needs.
A recurring theme is the shop’s meticulous attention to detail. Owners frequently report that their vehicles are returned in pristine condition, sometimes cleaner than before the incident. Added touches, like complimentary detailing and perfectly restored emblems, do not go unnoticed.
Customers also comment on the professionalism and friendliness of the team, noting that the environment is inviting and the staff genuinely cares about their peace of mind. Many express gratitude for a stress-free experience, especially appreciated given the challenges that can come with auto repairs.
In summary, the feedback paints a picture of a repair facility committed to high standards, transparency, and personal care—qualities that inspire long-term loyalty and enthusiastic recommendations to friends and family.
Proven Track Record for Customer Satisfaction
When it comes to customer satisfaction, this shop consistently earns glowing feedback from those who have trusted them with their vehicles. Clients frequently mention the professionalism and courtesy shown by every member of the team—from the front desk to the skilled technicians in the back. Many note a smooth, stress-free experience, with reliable communication throughout the repair process.
Highlights often include:
- Friendly, knowledgeable staff who explain every step and answer questions with patience.
- Consistently meeting—or even beating—projected completion dates, so you’re not left waiting longer than necessary.
- Regular updates, whether by text or phone, so you’re never left in the dark about your car’s status.
- Attention to detail, as vehicles are returned not only looking like new, but often cleaned and detailed.
It’s this commitment to service, transparency, and top-tier workmanship that encourages so many customers to recommend the shop to friends and family. Many first-time visitors quickly become repeat clients, knowing their cars—and peace of mind—are in capable hands.
What Sets the Staff Apart
Customers often highlight the team’s dedication to service and professionalism as a standout feature of their experience. From the moment you walk in, you’re greeted by friendly faces at the front desk who take the time to guide you through the repair process, answer your questions, and keep you updated every step of the way. This focus on genuine hospitality ensures every interaction is reassuring and efficient.
Whether you’re dealing with a major collision or a minor fender-bender, clients consistently remark on how approachable and knowledgeable the staff are—helping to turn what could be a stressful situation into a smooth, manageable process. It’s this level of personal attention and transparent communication that keeps drivers coming back and recommending the shop to friends and family.
Free Estimates Available
Absolutely—free estimates are part of our commitment to transparency and customer service. Whether you’re dealing with minor scratches or major collision damage, our expert team will assess your vehicle at no cost and provide a clear outline of recommended repairs before any work begins. This allows you to make informed decisions without pressure or surprises along the way. If you’d like to schedule a complimentary estimate or have questions about the process, just get in touch—we’re here to help!
Value-Added Services Customers Notice
Customers frequently remark not only on the exceptional quality of repairs but also on the added value they experience during the process. One standout detail many point out is the professional vehicle detailing carried out before handing back each car. This extra effort means clients often receive their vehicles looking as clean and polished as the day they bought them—sometimes even better.
Additionally, ongoing communication is a strong point, with regular updates that keep customers informed at every step. These thoughtful touches, from comprehensive status notifications to showroom-worthy detailing, underscore the commitment to service that sets the shop apart.
Timeliness of Repairs
Timeliness is often a top concern when choosing an auto body shop, and feedback consistently highlights how prompt and reliable the turnaround time is here. Many customers have noted that repairs were completed ahead of schedule, allowing them to get back on the road sooner than anticipated—sometimes even earlier than initial estimates. This efficiency doesn’t come at the expense of quality; vehicles are meticulously restored and returned looking as good as new.
Clear communication is another key factor. Clients routinely mention being kept up to date throughout the repair process with regular status updates, so there’s never any guessing about the progress or completion time. This transparent approach not only eases worry during a stressful time but also demonstrates the shop’s dedication to both workmanship and customer experience.
In summary, the consensus underscores a commitment to prompt, reliable service without sacrificing attention to detail or craftsmanship.
Returned Clean and Ready to Drive
A frequent question we hear from customers is whether their vehicle will be clean upon return—and the answer is a resounding yes. As part of the First Class Collision experience, every car is thoroughly cleaned and detailed before it’s handed back to its owner. This commitment isn’t just a finishing touch; it’s a reflection of the pride we take in our workmanship and in treating your vehicle as if it were our own.
From meticulously vacuumed interiors to spotless exteriors that gleam like they just rolled off the showroom floor, our team ensures that no speck of dust or evidence of repair remains. Customers consistently comment on the pristine condition of their vehicles, noting they look—and sometimes even smell—better than before the incident. It’s one more reason drivers across Westbury and the surrounding areas trust us to care for their cars, from collision repair to that final satisfaction of getting behind the wheel of a freshly cleaned vehicle.
Transparent Communication Throughout Your Repair
Staying informed during the repair process shouldn’t feel like a guessing game. At First Class Collision, transparent and proactive communication is central to our customer service philosophy. From the moment your vehicle enters our facility, you’ll receive timely updates at every step—often via text messages or direct calls. Our team provides accurate time estimates and keeps you informed about the progress, so there are no surprises.
Whether you prefer daily updates or just key milestones, you remain in the loop about your vehicle’s status. Our staff is always available to answer questions, address concerns, and guide you through the repair timeline. This level of attentiveness not only streamlines the experience but also fosters trust and comfort, ensuring you’re as confident in our service as you are in the quality of your repair.
Customer Reviews at a Glance
Our commitment to quality and service is reflected in the ratings we receive from our valued customers. Here’s how recent feedback breaks down:
- 5-star reviews make up the majority, with over two-thirds of customers giving us top marks for our work.
- 4-star ratings account for a smaller yet significant share, showing appreciation for our consistent service.
- 3 stars or below are rare, making up just a tiny fraction of overall responses.
This positive feedback is a testament to our dedication—whether it’s a paint touchup or major collision restoration, we aim for your complete satisfaction every time.
Automotive Glass Replacement Services
We understand that cracked or shattered windows can compromise both your safety and your vehicle’s appearance. That’s why First Class Collision offers complete automotive glass replacement as part of our extensive service lineup. Whether you need a windshield replaced after a rock chip or new side and rear windows following an accident, our skilled technicians use industry-leading materials and techniques to restore your vehicle’s integrity promptly and professionally.
If you have questions about replacing your automotive glass or want a no-obligation estimate, reach out to us anytime—we’re always here to help.
Motorcycle Repair Services
Is motorcycle repair available? Absolutely. In addition to our comprehensive auto body services, our skilled technicians can handle motorcycle repairs. Whether your bike needs detailed bodywork, paint correction, collision repair, or a complete restoration, you’ll find the same level of care and attention to detail that we bring to every vehicle.
Plus, if you need assistance with towing, glass replacement, or navigating your insurance claim, our team is ready and happy to assist. You can even count on us for free estimates and the peace of mind that comes with a lifetime warranty on our work.
If your specific two-wheeled need isn’t listed, reach out—we’re always here to help.
Accepted Payment Methods
For your convenience, we welcome a variety of payment options. You can settle your bill with major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards and cash are also accepted, ensuring a smooth, straightforward payment process during your visit.
How to Reach Us
Getting in touch with First Class Collision is easy. We’re available to answer your questions, schedule an appointment, or provide directions if you’d like to stop by the shop.
- Phone: Give us a call at 1 (516-433-4448) during business hours.
- Visit Us: Our shop is conveniently located at
99 Hopper Street Westbury, NY 11590 - Email: Prefer to write? Reach out via email form and we’ll respond promptly.
- Get Directions: Use Google Maps or your favorite GPS app to find us and get step-by-step directions.
Whether you need immediate assistance or just want to explore your options, our friendly team is here for you every step of the way.
Shop Hours
We’re here to help during the week! Our doors are open Monday through Friday from 8:00 am to 5:00 pm, and 10 Am to 2 PM on Saturdays. Please note, we’re closed on Sunday so our crew can recharge and spend time with their families. Holiday hours may vary—if you’re planning a visit around a holiday, just give us a call or send us a message to confirm our schedule.