Auto body repair is synonymous with First Class Collision and has been family-owned and operated since 1999. It specializes in auto body repair and offers an extensive list of services, including, but not limited to, auto restoration, rim repair, paintless dent removal, frame straightening, collision repair, 24-hour towing, auto restoration, and car rental.
Beyond these core offerings, customers can also take advantage of:
- Free Estimates – Know what to expect before any work begins.
- Insurance Company Assistance – Navigating claims with ease.
- Lifetime Warranty – Confidence that repairs are built to last.
- Towing Services – Reliable help when you need it most.
- Automotive Glass Replacement – From small chips to full windshield replacements.
- Motorcycle Repair – Expert care for two-wheeled vehicles.
- Detailing – Bring back that showroom shine.
Whether it’s a minor door ding or a major collision, First Class Collision’s experienced team combines advanced techniques with quality craftsmanship to get you back on the road safely.
If you don’t see what you need, please don’t hesitate to ask us. You can follow us on Facebook.
Languages Spoken
Our friendly staff is happy to assist you in both English and French. If you prefer to communicate in French or have specific language needs, just let us know—we’re here to make your experience as smooth and comfortable as possible.
Auto Body Repair
Choosing a reputable shop is crucial for restoring your vehicle’s aesthetic appeal and ensuring its safety and performance on the road. A professional repair facility employs skilled technicians who are well-versed in advanced techniques and utilize high-quality materials. This means they can effectively address a range of issues, from minor dents to significant collision damage. By selecting an establishment with a solid reputation, you gain access to comprehensive services that often include thorough inspections, precise paint matching, and meticulous frame alignment—all vital to maintaining your car’s structural integrity. Furthermore, reputable shops typically stand behind their work with warranties or guarantees that provide peace of mind, reflecting their commitment to customer satisfaction and craftsmanship. In contrast, opting for subpar repair services may result in inadequate fixes that compromise safety features and resale value over time. Therefore, investing in quality auto body repair is not merely about aesthetics—it’s about safeguarding your investment and enhancing your vehicle’s longevity.
What Do Customers Say About the Quality of Repairs?
Customer feedback consistently highlights the remarkable workmanship and attention to detail that define our repairs. Time and again, clients mention that their vehicles return not only restored but often looking better than before—frequently noting that they “look brand new.” Beyond the high-quality results, people appreciate the promptness of service, with repairs regularly completed ahead of schedule.
The customer experience goes beyond the repairs themselves. From the warm reception at the front desk to clear communication and timely updates throughout the repair process, our team’s professionalism stands out. Many drivers are pleasantly surprised by the exent of cleanlinees of their cars upon pickup—a small touch that leaves a big impression.
Above all, customers repeatedly share that they would confidently recommend our shop to friends and family, underscoring the trust and satisfaction we strive to deliver with every service appointment.
What Customers Are Saying
Customer testimonials consistently highlight the outstanding experience First Class Collision delivers, from the initial drop-off to the final pickup. Drivers routinely praise not only the quality of the repairs but also the thoughtful, seamless process that keeps them informed every step of the way. Multiple reviews mention staff members going above and beyond—whether it’s a warm front-desk welcome, clear communication about timelines, or accommodating unique scheduling needs.
A recurring theme is the shop’s meticulous attention to detail. Owners frequently share that their vehicles are returned in pristine condition, sometimes even cleaner than before the incident occurred. Added touches, like complimentary detailing and perfectly restored emblems, do not go unnoticed.
Customers also comment on the professionalism and friendliness of the team, noting that the environment is inviting and the staff genuinely cares about their peace of mind. Many express gratitude for a stress-free experience, especially appreciated given the challenges that can come with auto repairs.
In summary, the feedback paints a picture of a repair facility committed to high standards, transparency, and personal care—qualities that inspire long-term loyalty and enthusiastic recommendations to friends and family.
Proven Track Record for Customer Satisfaction
When it comes to customer satisfaction, this shop consistently earns glowing feedback from those who have trusted them with their vehicles. Clients frequently mention the professionalism and courtesy shown by every member of the team—from the front desk to the skilled technicians in the back. Many note a smooth, stress-free experience, with reliable communication throughout the repair process.
Highlights often include:
- Friendly, knowledgeable staff who explain every step and answer questions with patience.
- Consistently meeting—or even beating—projected completion dates, so you’re not left waiting longer than necessary.
- Regular updates, whether by text or phone, so you’re never left in the dark about your car’s status.
- Attention to detail, as vehicles are returned not only looking like new, but often cleaned and detailed.
It’s this commitment to service, transparency, and top-tier workmanship that encourages so many customers to recommend the shop to friends and family. Many first-time visitors quickly become repeat clients, knowing their cars—and peace of mind—are in capable hands.
What Sets the Staff Apart
Customers often highlight the team’s dedication to service and professionalism as a standout feature of their experience. From the moment you walk in, you’re greeted by friendly faces at the front desk who take the time to guide you through the repair process, answer your questions, and keep you updated every step of the way. This focus on genuine hospitality ensures every interaction is reassuring and efficient.
Whether you’re dealing with a major collision or a minor fender-bender, clients consistently remark on how approachable and knowledgeable the staff are—helping to turn what could be a stressful situation into a smooth, manageable process. It’s this level of personal attention and transparent communication that keeps drivers coming back and recommending the shop to friends and family.
Free Estimates Available
Absolutely—free estimates are part of our commitment to transparency and customer service. Whether you’re dealing with minor scratches or major collision damage, our expert team will assess your vehicle at no cost and provide a clear outline of recommended repairs before any work begins. This allows you to make informed decisions without pressure or surprises along the way. If you’d like to schedule a complimentary estimate or have questions about the process, just get in touch—we’re here to help!
Value-Added Services Customers Notice
Customers frequently remark not only on the exceptional quality of repairs but also on the added value they experience during the process. One standout detail many point out is the professional vehicle detailing carried out before handing back each car. This extra effort means clients often receive their vehicles looking as clean and polished as the day they bought them—sometimes even better.
Additionally, ongoing communication is highlighted as a strong point, with regular updates that keep customers informed every step of the way. These thoughtful touches, from comprehensive status notifications to showroom-worthy detailing, underscore the commitment to service that sets the shop apart.
Customer Satisfaction and Recommendations
When it comes to customer feedback, the response is overwhelmingly positive. Clients frequently commend the attentive and professional staff, especially the welcoming front desk team, for making the repair experience smooth from start to finish. Many emphasize the prompt turnaround times, with repairs often completed ahead of schedule, as well as the transparency provided by regular updates throughout the process.
The true measure of satisfaction lies in the results: vehicles are returned looking as good as new, often exceeding expectations. The extra effort—such as thoroughly detailing each car before it’s reunited with its owner—has not gone unnoticed and is highly valued. It’s no surprise that many people report they wouldn’t hesitate to recommend this shop to friends, family, or anyone seeking quality repair work. High levels of satisfaction and consistent praise point to a strong likelihood customers will continue spreading the word about their positive experiences.
Timeliness of Repairs
Timeliness is often a top concern when choosing an auto body shop, and feedback consistently highlights how prompt and reliable the turnaround time is here. Many customers have noted that repairs were completed ahead of schedule, allowing them to get back on the road sooner than anticipated—sometimes even earlier than initial estimates. This efficiency doesn’t come at the expense of quality; vehicles are meticulously restored and returned looking as good as new.
Clear communication is another key factor. Clients routinely mention being kept up to date throughout the repair process with regular status updates, so there’s never any guessing about the progress or completion time. This transparent approach not only eases worry during a stressful time but also demonstrates the shop’s dedication to both workmanship and customer experience.
In summary, the overall consensus underscores a commitment to prompt, dependable service—without sacrificing attention to detail or craftsmanship.
Returned Clean and Ready to Drive
A frequent question we hear from customers is whether their vehicle will be clean upon return—and the answer is a resounding yes. As part of the First Class Collision experience, every car is thoroughly cleaned and detailed before it’s handed back to its owner. This commitment isn’t just a finishing touch; it’s a reflection of the pride we take in our workmanship and in treating your vehicle as if it were our own.
From meticulously vacuumed interiors to spotless exteriors that gleam like they just rolled off the showroom floor, our team ensures that no speck of dust or evidence of repair remains. Customers consistently comment on the pristine condition of their vehicles, noting they look—and sometimes even smell—better than before the incident. It’s one more reason drivers across Westbury and the surrounding areas trust us to care for their cars, from collision repair to that final satisfaction of getting behind the wheel of a freshly cleaned vehicle.
Transparent Communication Throughout Your Repair
Staying informed during the repair process shouldn’t feel like a guessing game. At First Class Collision, clear and proactive communication is central to our customer service philosophy. From the moment your vehicle enters our facility, you’ll receive timely updates every step of the way—often delivered through convenient methods such as text messages or direct calls. Our team provides accurate time estimates and keeps you informed about the progress, so there are no surprises.
Whether you prefer daily updates or just key milestones, you remain in the loop about your vehicle’s status. Our staff is always available to answer questions, address concerns, and guide you through the repair timeline. This level of attentiveness not only streamlines the experience, but also fosters trust and comfort, ensuring you’re as confident in our service as you are in the quality of your repair.
Customer Reviews at a Glance
Our commitment to quality and service is reflected in the ratings we receive from our valued customers. Here’s how recent feedback breaks down:
- 5-star reviews make up the majority, with over two-thirds of customers giving us top marks for our work.
- 4-star ratings account for a smaller yet significant share, showing appreciation for our consistent service.
- 3 stars or below are rare, making up just a tiny fraction of overall responses.
This positive feedback is a testament to our dedication—whether it’s a paint touchup or major collision restoration, we aim for your complete satisfaction every time.
Automotive Glass Replacement Services
We understand that cracked or shattered windows can compromise both your safety and your vehicle’s appearance. That’s why First Class Collision offers complete automotive glass replacement as part of our extensive service lineup. Whether you need a windshield replaced after a rock chip or new side and rear windows following an accident, our skilled technicians use industry-leading materials and techniques to restore your vehicle’s integrity promptly and professionally.
If you have questions about replacing your automotive glass or want a no-obligation estimate, reach out to us anytime—we’re always here to help.
Motorcycle Repair Services
Wondering if motorcycle repair is available? Absolutely. Alongside our comprehensive auto body services, our skilled technicians are also equipped to handle motorcycle repairs. Whether your bike needs detailed bodywork, paint correction, collision repair, or a full restoration, you’ll find the same level of care and attention to detail that we bring to every vehicle.
Plus, if you need a hand with towing, glass replacement, or even help navigating your insurance claim, our team is ready and happy to assist. You can even count on us for free estimates and the peace of mind that comes with a lifetime warranty on our work.
If your specific two-wheeled need isn’t listed, just reach out—we’re always here to help.
Accepted Payment Methods
For your convenience, we welcome a variety of payment options. You can settle your bill using major credit cards such as Visa, MasterCard, American Express, and Discover. Debit cards and cash are also gladly accepted, ensuring a smooth and straightforward payment process during your visit.
Shop Hours
We’re here to help during the week! Our doors are open Monday through Friday from 8:00 am to 5:00 pm, and 10 Am to 2 PM on Saturdays. Please note, we’re closed on Sunday so our crew can recharge and spend time with their families. Holiday hours may vary—if you’re planning a visit around a holiday, just give us a call or send us a message to confirm our schedule.